sarafaproBy Ankita Sonar

Terms of Service

Last updated 29 October 2026

These terms are an agreement between you and Sarafa Pro ([Registered address], [City], India) (“Sarafa Pro”, “we”) for the use of the Sarafa Pro shop management software (the “Service”). By creating an account or using the Service you accept these terms. If you use the Service for a business, you accept them on behalf of that business.

1. The Service

Sarafa Pro helps gold and silver shops record loans, customers, stock, work orders, Vakkal, cash and reports. Sarafa Pro is a record-keeping tool. It does not lend money, hold valuables or give legal, tax or financial advice. You are responsible for the business you run with it, including any licence your state requires for money lending or pawn broking, interest limits, KYC, and tax filings.

2. Accounts

  • You must give true details and keep your password and two-factor codes secret.
  • The shop owner controls the shop’s data and decides who on their staff gets access.
  • You are responsible for everything done with your account and your staff accounts.
  • Tell us at support@sarafapro.com straight away if you think your account has been misused.

3. Your data

The data you enter (customers, loans, items, photos, amounts) belongs to you. You give us permission to store, process and back it up only to run the Service for you. We handle personal data as described in our Privacy Policy. You confirm that you have the right to record your customers’ details and that you have told them, where the law requires, that you keep these records.

You can export your data at any time from Settings → Data. After your account closes we keep the data for 30 days so it can be recovered, then delete it, except where the law requires us to keep it longer. Backups are overwritten on their normal schedule.

4. Plans, payment and trials

  • The Standard plan and the Pro plan are described in the app. Prices are in Indian rupees and include GST where shown.
  • Pro starts with a 14-day free trial. After that it is billed monthly in advance through Razorpay until you cancel.
  • You can cancel at any time in Settings → Plan and billing. Pro stays on until the end of the month you have paid for. We do not refund part months, except where the law requires.
  • If a payment fails, Pro stays on for 3 days while the payment is retried; after that the shop moves to Standard. No data is deleted when a plan changes.
  • We may change prices with at least 30 days’ notice by email or in the app.

5. Acceptable use

You must not:

  • use the Service for anything unlawful, including records of stolen goods or money laundering;
  • try to reach another shop’s data, test our security without written permission, or disrupt the Service;
  • copy, resell or reverse engineer the Service, or use automated tools to load it heavily;
  • upload malware or content you have no right to use.

We may suspend an account that breaks these rules, after notice where that is reasonable.

6. Availability and offline use

We aim to keep the Service running at all times but cannot promise it will never be interrupted. Changes made offline are kept on your device until it reconnects; if a device is lost or its data is cleared before it syncs, those changes may be lost. Keep your devices secure.

7. Liability

The Service is provided “as is”. Please check important figures (interest, weights, amounts due) before you rely on them. To the extent the law allows, we are not liable for indirect or consequential loss, lost profits or lost business, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

8. Ending the agreement

You can stop using the Service and close your account at any time. We may end the agreement with 30 days’ notice, or straight away if you seriously break these terms. Sections 3, 7 and 9 continue after the agreement ends.

9. Law and disputes

These terms are governed by the laws of India. The courts at [City], India have exclusive jurisdiction. Before going to court, please write to us so we can try to resolve the matter within 30 days.

10. Changes and contact

We may update these terms. For material changes we will tell you at least 15 days before they apply. Questions: support@sarafapro.com.